Responsible Gaming

Safe and Balanced Gaming Habits

At FanDuel Australia, we want to ensure that you have a safe and enjoyable gaming experience. To achieve this, it's essential to adopt balanced habits. This means not viewing gambling as a primary source of income but rather as entertainment.

When making decisions about your gaming activities, consider the following:

• Set realistic expectations: Understand that outcomes are unpredictable in games of chance.
• Be mindful of time and money: Balance the amount you spend with your overall budget to avoid excessive loss or gain.

Budget and Bankroll Management

Effective management of your finances is crucial for responsible gaming. Here's how you can do it:

1. Set a budget: Determine an amount that suits your spending capacity.
2. Use our deposit limits: Set aside a specific sum for gambling, helping prevent unexpected overdrafts or accumulation of debt.
3. Keep track of expenses: Regularly monitor and adjust your financial outlays as needed.

Deposit, Loss, Wager, and Session Limits

We provide tools to help you maintain responsible spending habits:

• Deposit limits: Restrict the amount available for gambling each day/week/month
• Loss limits: Set a cap on potential losses in a specific period to prevent overexposure
• Wager limits: Specify the maximum wagering amount per session or overall daily loss allowance
• Session timers: End your gaming sessions after a set time has passed

Reality Checks and Time Reminders

We offer features that promote informed decision-making:

1. Reality checks: Periodically review your spending, wins/losses to make adjustments accordingly.
2. Time reminders: Take breaks from gambling at regular intervals.

Cooling-off periods and Self-Exclusion Tools

If needed, you can opt out of our services or set restrictions on your account:

1. Cooling off: Temporarily suspend access to our site for a period (24/48 hours etc.)
2. Self-exclusion: Permanently ban yourself from accessing our platform and deposits being restricted.

Account Verification and Age Restrictions

Age restrictions:

• Only players aged 18 years or above can use our services, with some jurisdictions having higher age limits.
• We verify users' ages through identity documents (passport/drivers license) to ensure compliance with the law

Account security measures:Protecting your personal data is crucial. Here are steps we take for that:

1. Secure login: Use a secure connection when logging in and change passwords regularly
2. Verify transactions: We thoroughly review financial transfers in/out of accounts.

Protection of Vulnerable Players

We address the specific needs of vulnerable groups:

• Underage protection:

  • Age verification measures are implemented to prevent minors from accessing our platform.

1. Disability support:Specialize tools have been designed specifically for visually impaired users, helping ensure inclusivity and accessibility.

Warning Signs of Problematic Gambling

Being aware of potential issues is a key factor in maintaining healthy gaming habits:

• Chasing losses: Engaging in activities to recoup prior losses.
• Feeling pressure from financial obligations
  • Borrowing money for gambling, or being reliant on winnings for living expenses.
  • Incurring debt due to excessive spending.

Support Organisations and Professional Help Resources

There's help available:

1. Helplines: Provide contact details of organizations offering assistance in responsible gaming:National Gambling Helpline (free helpline number)
   For people struggling with addiction, these services can provide professional guidance.
2. Self-assessment tools: Utilize online questionnaires to identify potential problem gambling behaviour.